An Expense Management System Avoids Drama in a Crisis
by David Rockliff, Managing Director, RBS Commercial Cards,
Global Transaction Services (GTS)
David Rockliff, Managing Director, RBS Global Commercial Cards, explains how companies can control cash and the burden on employees when emergencies cause unexpected expenses.
Crises can be costly in many ways, some of which are less obvious than others.
Crises can be costly in many ways, some of which are less obvious than others. Surprise disruptions such as the volcanic ash eruption, heavy snow or this year’s tsunami and nuclear disaster in Japan can leave employees stranded and companies having to deal with unexpected demands for cash. Such crises are certainly serious for everyone involved, so you need to be sure that affected employees are fully aware of expense policies in place to support them, giving them one less thing to worry about. A suitable expense management system can prevent employees from being out of pocket and enable companies to keep control of their cash at the same time.
Unfortunately, companies commonly discover the flaws in their expense control systems at just the moment when the system is most needed – in an emergency. This is especially so when the crisis is prolonged: the Icelandic volcano Eyjaafjallajökull continues to cause problems and in 2010 wreaked havoc with European flights intermittently for a month. Employees stuck abroad when travel is disrupted are forced to dig deep into their pockets to pay for accommodation, sustenance and different travel arrangements, which they may not be able to afford.
Companies then find that their cash position is less visible and can end up paying much more in expenses than they budgeted for. The result can be an operational nightmare in which employees suffer and companies make policy on the hoof, perhaps arranging last-minute wire transfers or making temporary arrangements to cover considerable costs.
This can be avoided, however. I’d recommend four basic elements to a strategy to help minimise the impact of such situations on expenses control.
First, institute a clear emergency expenses management system and – vitally – make sure it is communicated to employees.
Linking up with the provider of a proven expense management system should be an excellent investment. A system such as the RBS onecard combines travel, entertainment and everyday employee spending. In general, it helps to manage day-to-day business spending by providing a clear picture of where employees are spending money, for example whether it is with approved suppliers and in the right places, and reduces the risks associated with carrying cash. For their part, employees enjoy greater flexibility in doing their jobs while you maintain visibility. In a crisis, widely accepted globally, it can offer your employees much needed support while you retain control.
An important part of any expense management system is adaptability. You need to be able to adjust to what can be a confusing and rapidly changing situation. One instance is to ensure that card credit limits can be quickly and easily adjusted to allow for additional and unexpected expenses. You can do this, for example, by changing card limits online or diverting specified transactions from an individual cardholder’s account to a central account. The advantages are that individuals do not exhaust their credit and the company maintains a firm grip on how much is spent, and when, where and by whom it is spent. The outcome is to simplify the process and improve working capital management.