Special Feature

Shared Services, Shared Values, Shared Benefits at Monster Worldwide Inc.

Five years ago Monster Worldwide Inc. decided to implement a North American shared service center (SSC), which it based at Milwaukee. The main driver was the need to reduce costs and ensure data consistency for its various divisions, and since that time financial control and compliance have both become increasingly important. In this article the author describes the various initiatives adopted by Monster, underlined by the realization that the whole operation had to be service-oriented from the beginning and must provide both excellent quality of service and tangible employee benefits.

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