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Developing Team Culture for Client Success

A Profile of Mark Grant, Managing Director, Head of Global Financial Institutions, Lloyds Banking Group

by Helen Sanders, Editor

Mark Grant is one of only a few executives today who has remained with the same bank, Lloyds Banking Group, throughout his career. Since joining the bank in 1978, he has developed a unique reputation both within and beyond the bank that has enabled him to drive change and find new ways to service customer needs. In 2009, Mark became Head of Global Financial Institutions at Lloyds, adding another major role to his already illustrious career. One of the factors that continues to make Mark so successful is his breadth of experience, that gives him remarkable empathy and insight into the viewpoints, challenges and objectives of different parts of the bank. This in turn means that he can communicate his vision in a way that both inspires and brings confidence to internal stakeholders so that the whole bank can act as one. Following a period of unprecedented change, including the merger of Lloyds TSB and HBOS, forming Lloyds Banking Group, the largest UK banking acquisition in history, Mark is uniquely positioned to develop the Financial Institutions Group (FIG) within Lloyds. This article looks at Mark’s vision for his new role, and some of his experiences and characteristics that will undoubtedly ensure his success.

Having engaged in a variety of roles in commercial lending, risk management, strategy and planning, Mark took on the role of Senior Relationship Director for Lloyds TSB Global Corporate Banking in 1993, managing the broad range of requirements of companies across the oil and gas, mining, chemicals, steel and commodity sectors. Working with the corporate sector gave Mark the opportunity to develop expertise across a wide range of products, and just as importantly, to refine the collaborative, customer-focused approach to relationship banking for which Lloyds is distinguished. From there, Mark moved to New York in 2000, taking responsibility for credit risk management across Lloyds’ US operations, comprising Global Corporate Banking, Financial Institutions, Project Finance, Structured Finance and International Private Banking. On returning to the UK in 2003, he built a multi-disciplinary divisional risk function for Lloyds’ Wholesale and International Banking division, extending his commercial and credit experience further to include legal and regulatory policy, portfolio management, and compliance.