Carol Soliman (Microsoft) and Melissa Tuozzolo (HSBC) join Jane Cooper (TMI) to discuss the future of client servicing and the role that AI and Generative AI will play. They explore how client expectations are changing and what can be done to meet these changing needs.
Also in this podcast, Carol describes how any client servicing agent can become a super-agent with AI, and both speakers describe the wider impact AI will have on future ways of working.
Eleanor Hill (TMI) joins Winnie Chen (Bank of America) to explore the evolving landscape of global payments and advancements in real-time cross-border transactions. In their discussion, Chen and Hill examine shifting client needs and how these align with broader industry trends. They also emphasise the need for treasurers to pay attention to real-time capabilities, and […]
Eleanor Hill (TMI) spoke with Sunday Domingo (Standard Chartered) at the 2024 Sibos conference to discuss the double-edged role of new technologies in finance, with a particular focus on what financial institutions are doing to protect their clients. This candid conversation covers the evolving nature of threats and how criminals are now using AI to […]
Eleanor Hill (TMI) is joined by Maarten Lossie (ING) to reflect on the recent trends and developments within the cross-border payments space. In this podcast, Hill and Lossie cover the challenges that financial institutions face in offering customers a seamless, user-friendly payments experience. They also discuss how the G20’s roadmap for cross-border payments is progressing, […]
Welcome to the latest edition of Liquidity Link Live, your exclusive market analysis provided by Northern Trust Asset Management, one of the world’s largest cash managers. Tune in each month to discover the very latest insights on the UK, Eurozone and US markets. This edition was recorded on the 7th November 2024. Sign up to […]
