BofA’s AI-Driven CashPro Chat and Transaction Search Capabilities Reach Record Usage by Corporate Clients

Published: October 27, 2025

Bank of America today announced record-breaking adoption of its AI-driven CashPro Chat and transaction search capabilities as corporate clients increasingly turn to real-time insights and operational efficiency in treasury management.

CashPro is the banking platform used by thousands of companies around the globe to manage and monitor their payments, deposits, loans and trade transactions. Client use of CashPro Chat has increased 21% year-over-year, with nearly 70% of corporate clients using this tool to access account information, for transaction tracking and service resolution. Additionally, CashPro Search, launched in February 2023, has surpassed 18 million searches, including nearly 2.4 million searches in Q3 2025, a quarterly record.

“Clients expect instant access to information – without the delays of email or phone calls,” said Abbey Novack, CashPro Service Product Executive in Global Payments Solutions (GPS) at Bank of America. “Our self-service and AI-powered tools deliver that immediacy, helping clients make faster, smarter decisions.”

CashPro Chat: Real-Time Support, Intelligent Decisions

• 24/7 support complemented by intelligent advisor routing, which has live experts available 24/5; average response times under 30 seconds.
• Top enquiries focus on payment processing, transaction status, authentication and access management.
• Q3 2025 containment rate: 43%.

CashPro Search: Visibility Across Transactions

• Validates payment status across wires, ACH, RTP, FX and loan proceeds.
• Routes inquiries to service teams with real-time tracking and visibility.
• Reduced phone/email inquiries by 20% among early adopters.

“These tools are transforming how our clients manage treasury operations,” said Matthew Davies, head of GPS EMEA and Global co-head of Corporates Sales for GPS at Bank of America. “As our AI capabilities evolve, we’re delivering even greater levels of support and strategic value.”