Diversity and Inclusion: Embracing Gender Equality in Treasury 

HSBC 

 

Without question, the gender balance in treasury departments across the globe has improved in recent years, with more women working alongside their male counterparts, and taking up leadership roles. Nevertheless, as participants at HSBC’s Global Liquidity and Cash Management Women's Treasury Diversity and Inclusion Forum in Houston discovered, there is still much more progress to be made – by both genders. 

Gone are the days when corporate treasury conferences were a ‘sea of men’ in grey suits. Today, more women than ever before are entering the profession. Senior female treasury staff and departmental heads are also growing in number, albeit from a relatively small base. 

Despite these encouraging trends, gender equality efforts remain important for the future of women in treasury. 

 

Women’s Treasury Diversity and Inclusion Forum attendees Diane S. Reyes  (Host) Group General Manager, Head of Global Liquidity and Cash Management, HSBC Sharon R. Weise-Nesbeth Senior Global Marketing Manager, Global Liquidity and Cash Management, HSBC Melissa Cougle  VP, Integration, Ensco PLC Deannie Jacobson  Senior Treasury Analyst, BMC Software Judy Bouchard  Sr. Consultant, Banking, ConocoPhillips  Stacie Kortenkcamp  Consultant, Cash Management, ConocoPhillips Maria Mosquera  Manager, Cash Management & Banking, ConocoPhillips Karla London Credit Risk and Treasury Analyst, Oceaneering Lauren Loucel  Cash Manager, Noble Corporation Eleanor Hill  Editor, TMI Rebecca McCulloch  Senior Global Sales Manager, Global Liquidity and Cash Management, HSBC Bank USA

Taking a stand

What, then, can we do to advance gender equality, and build a more diverse treasury function?

This was one of the questions that Diane S. Reyes, Group General Manager, Head of Global Liquidity and Cash Management, HSBC, answered during the Women's Treasury Diversity and Inclusion Forum, drawing on the experiences that have seen her named as the ‘Fifth Most Powerful Woman in Banking’ [1].

 “A great starting point is to learn how to be a better press agent for yourself,” she said. “Many employees assume that if they are delivering on objectives and achieving results, they will be recognised at work. Unfortunately, this is not always the case. We need to be vocal about our accomplishments and draw attention to our successes – just not in an arrogant manner,” Reyes explained.

One of the participants in the Forum agreed, saying: “No manager has the time to monitor everything an employee is doing and how certain actions have positively impacted the team or the business. But I only learned that the hard way, by working myself to the bone and still not being recognised for what I was doing. Eventually, I got so frustrated that I did point this out to my manager. Because there was no one else to be an advocate for me, I had to fulfil that role myself.”

Having confidence in yourself is integral when applying for a new role. Reyes once took it upon herself to find out why no women had applied for a vacancy. She approached several female staff who she believed should have put themselves forward and found that each of them had decided not to throw their hat into the ring because they felt they were underqualified. In reality, they met 70-80% of the job requirements. But they lacked the confidence to apply without being 100% qualified for the role.

Sadly, many treasury leaders still face difficulties recruiting, retaining and promoting women.

Challenging perceptions

As well as having confidence in yourself, it's important to communicate career aspirations and life goals, the Forum participants believed. “All too often, managers will assume that employees with children do not want to be offered overseas posts, for example. But it may be that they are longing for international experience and can arrange to re-locate their family. We should not let managers make assumptions about us. You need to be clear by communicating your interests and ambitions,” said Reyes.

Another participant pointed out the importance of resilience. “It’s very rare that people – men or women –  get the first job or project that they apply for,” she said, adding that, “I think it’s important that employees shouldn’t be deterred by failures first time round. One rejection should not close doors to future opportunities,” she advised.

Reyes agreed, adding that, “persistence pays off.” She also recommended asking for honest feedback on failed applications. “It might make others uncomfortable, but it’s the best way to learn and adapt in order to get ahead. Once you know what didn’t work, change your pitch to suit your audience and try again. You may succeed the next time“, she suggested.

A further tip Reyes shared was not to ruminate too much on decisions that didn’t go your way, or on incidents that frustrated you at work. “I used to spend several days or even weeks worrying about a disagreement at work. One day, I realised that hanging on to these negative feelings could actually hamper one’s performance. 

“So, I came up with the 48-hour rule. Essentially, you allow yourself 48 hours to digest and reflect, and then put whatever it is in a box and let it go. This is a really useful technique to ensure that your emotions do not adversely impact your ability to deliver, and your future development,” she noted.

 

Notes
[1] https://www.americanbanker.com/news/most-powerful-women-in-banking-2017-no-5-diane-reyes

 

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Moving the needle

Pushing employees to move out of their comfort zone is another great way for managers to help women progress and build a diverse workforce – and a good way that individuals can improve their prospects for promotion. “Ultimately, to climb up the career ladder you have to continue to learn new skills, leverage new technologies and adapt to the world around you,” commented another participant.

Similarly, managers themselves, whether male or female, must also evolve. To achieve this, one of the participants advocated "recruiting critical thinkers to your team to help ensure you are challenged in your role and that the treasury department is on a continuous improvement journey.” Reverse mentoring programmes, whereby senior staff are mentored by junior team members can also be an effective means of achieving professional evolution, Reyes added, drawing on her awareness of such a scheme at HSBC.

Several of the Forum participants also felt that managers could perhaps do a better job of listening to and communicating with their teams. “Great leaders do not necessarily want their teams to mimic them and their behaviour. They want different mind-sets and ways of working, as long as the objectives are delivered. But does the team know that? Are team members pushing themselves too hard to match their manager’s schedule, for example, by responding to emails within a few minutes at all hours of the day or night?” 

Ensuring your team have an appropriate work/life balance is important. Another point made by one of those present "not only for the wellbeing of the team but also to retain a diverse workforce through to senior level. Where available, tools such as flexible and remote working are very powerful,” she commented.  After all, enabling team members to have a life outside of work, while bringing their ‘whole selves’ to the office, can positively impact performance.

To conclude the discussion, Reyes explained how she personally handles the balance between work, her children, and outside interests. “Right now, there is no balancing act because it’s all integrated. I’m lucky enough to have a supportive husband at home, a great team at work, and autonomy over my schedule. But it hasn’t always been like this, and it’s important for all professionals to recognise that while it is possible to ‘have it all’, it might not all come at once or align at the same time.”

  

Diane S. Reyes Group General Manager, Head of Global Liquidity and Cash Management, HSBC Diane S. Reyes was appointed to Group General Manager in February 2015. Since September 2011, she has been the Head of Global Liquidity and Cash Management, a multi-billion dollar business operating across five regions and over 50 countries and territories. She is responsible for over 80 products and services offered to Large and Middle Market Corporates, Financial Institutions and Governmental Organisations. Her focus is on improving the client experience around Liquidity and Cash Management Services both locally and across borders and currencies. Diane has over 20 years of financial services experience across a number of financial institutions with an emphasis on P&L, Sales, Client Service, Product and Risk Management in Transaction Banking. Over the last few years, Diane has chaired various councils on women’s career development. Diane has featured regularly in the last eleven years in the US Bankers Magazine’s ‘Most Powerful Women in Banking’ and ‘Women to Watch” categories.