Bert van der Zwan

CEO, Onguard,

Blog

Organisations Are Risking the Customer Experience by Delaying Digital Transformation

Research from Onguard has found that 32% of companies are yet to start their digital transformation (DT), despite almost half of CFOs (45%) saying that the ultimate goal of DT is improving the customer experience, suggesting the customer is not currently their priority. An additional driver of DT is...