Becoming an e-Commerce Centre of Excellence

Key Points

• After a period of acquisitions, DPDHL Group embarked on a process to centralise, standardise and automate treasury activities, including establishing an in-house bank
• Aiming to become the preferred banking partner for all its entities, the Group drew up its Strategy 2020, which includes a focus on e-commerce to increase sales and improve customer experience, as well as on growth in emerging markets
• Payment service providers were appointed to provide global coverage, and this process is ongoing
• The author outlines the benefits the centralising programme has brought to the Group’s entire cash management cycle, as well as to payment methods, and emphasises the ability of treasury to make a strategic contribution to the firm and become a specialist partner to the wider business