Cash & Liquidity Management
Published  11 MIN READ

Consumer Brands, Retail and Healthcare: Global e-commerce Cash and FX Management

by Hans Van Den Bosch, Global Sector Head Consumer Brands, Retail and Healthcare, Global Liquidity and Cash Management and Gregory Edwards, Global Head, Transactional FX, HSBC


CBRH treasuries have already made considerable progress in streamlining their payment processes through initiatives such as payment factories. Now many are turning their attention to an altogether tougher challenge in the form of collections, and more specifically global e-commerce collections. Hans Van Den Bosch, Global Sector Head Consumer Brands, Retail and Healthcare, Global Liquidity and Cash Management and Gregory Edwards, Global Head, Transactional FX at HSBC examine some of the possible challenges and solutions when dealing with diverse payment and clearing systems and multiple currencies.

One of the obvious differences between payments and collections is that in most cases commercial leverage enables treasury to be more prescriptive when it comes to choosing and implementing new processes. By contrast, irrespective of whether CBRH treasuries are dealing with B2C or B2B relationships, collection methods tend to depend more on the customer’s preferences.