by Cindy Murray, Head of Global Treasury Product Platforms and Digital Channels, Bank of America Merrill Lynch
As this year’s conference season progresses, one of the questions I am asked most regularly in panel discussions is ‘What are your clients’ main priorities today?’ The answer is easy: ‘Data’. However, the type of data they are seeking, and the way in which they wish to use it is multi-faceted, reflecting the diversity in treasurers’ and CFOs’ responsibilities.
Diverse data needs
While many companies have achieved efficient payments transmission, they often lack the ability to track payments during their lifecycle. Cash managers need to know quickly if payments have been delayed or returned to avoid missing cut-off times for essential payments, such as urgent supplier payments, and deal with any supplier credit issues or accounting implications. Consequently, treasurers and finance managers are seeking real-time visibility of transaction status information to identify and address problems, and refine processes and payments data to minimise delays and rejections.
Incoming flows can be even more challenging. Companies with a high volume of collections in particular, whether B2B or C2B, often struggle to identify the payer and invoice or account to which it relates, particularly if there have been partial credits or disputes, or invoices have been aggregated or netted. This often results in additional resource overhead, balances held in suspense accounts and therefore unavailable for working capital purposes, and delays in crediting customer accounts. This can damage customer relationships and hamper sales if credit limits show as fully utilised, and/or collection actions are taken erroneously. To address this, clients are looking for banks to transmit enriched information throughout the payments process, using structured fields in ISO 20022 formats to identify cash flows automatically, such as client references, account numbers, invoice numbers, etc.