Headquartered in Toulouse, and based across Europe, North America, Middle East and Asia, Airbus produces over half of the world's jet airliners. India has been a strategic market for the group and in the past few years, Airbus has extended its leadership in India across three major business lines: Airbus, Airbus Defence and Space and Airbus Helicopters.
As of 1 April 2015, five entities representing different activities of Airbus India merged together to form a single entity, Airbus Group India Private Limited. With the objective of streamlining processes and optimising costs, this required the creation of a shared service centre (SSC) to provide standardised services across business units in the country. The challenge facing Airbus was the harmonisation of diverse processes while achieving the goal of a ‘higher level of service quality at a lower cost level’.