An Interview with Carlos Gutiérrez Salán, Global Head of Cash, Santander
Latin America is a priority for Grupo Santander, with 10% market share and over one-third of the group’s attributable profit. By the end of 2009, Santander had over 37 million customers in the region with an ongoing strategy of investment. The strength of Santander’s cash management offering was recently recognised in TMI’s Award for Innovation and Excellence in Cash Management in Latin America. We were delighted to talk with Carlos Gutiérrez Salán, Global Head of Cash at Santander, about doing business in Latin America.
Santander has a long and successful history in Latin America: how would you characterise the bank’s capabilities in the region?
Santander has the largest franchise of any international bank in Latin America with the largest number of branches in the region. Our comprehensive presence, and the depth of our network in the region, is a significant competitive advantage delivering considerable value to our customers and providing full banking services throughout the customer’s value chain, from their customers to their suppliers. While in developed regions such as Europe, it is easier to serve customers using electronic means from a central hub, this is far less the case in Latin America where local branches play an essential role, particularly as the use of cash and cheques are so prevalent. We are able to compete and often exceed local banks in the availability and proximity of branches to our customers, as well as in the quality and suitability of our services. In addition to delivering local services in the markets where our customers need us, we have focused on building regional solutions to complement our domestic capabilities.