by Warren Keckeisen, Incentives Administration Director, Toyota Motor Sales U.S.A.
How does a company known globally for progressive, efficient products easily transform an inefficient, straining burden into a streamlined, automated benefit?
That’s just the question we asked ourselves here at Toyota back in 2004. One of the most arduous challenges faced in recent years by Toyota’s Finance and Treasury groups was the sheer burden of paper. It’s surprising that something so simple and basic to business served as a near crippling force to our operation; however, the resources demanded to produce, distribute and manage this paper reached far and wide and had a stranglehold on our processes. This not only forced us to shoulder a hefty burden, but also served as a major distraction away from our core operations.
The situation grew to the point where it became a challenge we simply had to resolve - and quickly - in order for us to keep up with the speed of Toyota’s market growth. Initially it appeared as a daunting task: how do you eliminate a massive amount of paper in a short amount of time and turn a major burden into a significant benefit?