Vedior Asia Pacific’s credit and collections processing is centralised in a shared service centre (SSC) in Sydney, Australia. This SSC handles the majority of accounts receivables activities for the organisation’s operating locations across Australia and New Zealand. The credit and collections team based in the SSC comprises 16 team members, including 12 collections staff and four allocation staff. The firm uses Microsoft’s Great Plains as its enterprise resource planning (ERP) system across eight separate databases for each of its brands.
Challenges and objectives
Before investigating receivables technology, Vedior Asia Pacific’s credit and collections department had a number of manual processes in place which were time-consuming and prone to error. For example, statements for each customer had to be printed manually, using valuable resource which could be better used on more service-orientated duties. As the company had a variety of different databases in place, users had to switch between different programmes and screens to access customer data.
To address this issue, Vedior Asia Pacific recognised that adopting a single, automated solution would help to streamline its order-to-cash processes. The company was looking for a solution that was able to offer a consolidated view, and single means of accessing, essential customer data. This would in turn enhance work efficiency.