On behalf of those yet to explore robotic process automation, we ask a brace of technologists to reveal its real advantages and limitations, and speak to one business expert whose organisation is leading the way.
There’s no denying it – mundane and repetitive tasks are a drain on resources. By taking time away from more value-adding activities to attend to such chores, not only are businesses failing to optimise opportunities but they are also unnecessarily forcing drudgery upon their employees. Both scenarios have negative outcomes. But both also have a ready solution that is best expressed by the maxim: ‘If it can be automated, it should be automated.’
Rob Van Peer
Owner and Partner, Findroids
An explanation is in order, and for Rob Van Peer, Owner and Partner of SAP automation specialist (and TMI Innovation Lab entrant) Findroids, robotic process automation (RPA) is a way of bringing the private experience of digitalisation into the workplace. Consumers can easily access information though smartphone apps, enabling them, for example, to locate a nearby restaurant, order food, pay for it and have it delivered. “That kind of speed and simplicity is something we are all used to as private individuals, but in the workplace, we are often denied it,” he explains. “RPA is about bringing that simple, digital experience into the working environment.”