Whenever, Wherever: Leveraging the 24/7 Treasury Ecosystem

The era of real-time treasury is upon us – and treasurers must make the most of digital solutions and smart technologies to help embrace the 24/7 environment. Mark Smith, Head of Treasury and Trade Solutions – EMEA, Citi, provides a whistle-stop tour of the latest innovations for treasurers to get onboard with, while outlining the importance of shifting towards an ‘ecosystem’ mindset and embracing sustainable business practices.

Eleanor Hill (EH): Congratulations on your new role. What are your key goals as the EMEA Head of Treasury and Trade Solutions [TTS]? What would you like to achieve for clients – and your team?

Mark Smith (MS): The TTS mission is to become the go-to financial platform for global commerce. And while it’s easy to have such a vision, the hard part is breaking it down into practical steps that enable us to achieve the end goal – and offer clients the services they want, whenever and wherever they require them.

As well as 24/7/365 global availability, we want to ensure consistency of products across our network, in line with local and global regulations. We also want to become easier to do business with, and to facilitate our clients’ international expansion – according to timescales that reflect the real-time era we live in, without compromising security or integrity.

There is much work to be done to reach these goals, but we are already underway with numerous projects, some of which we’ll discuss shortly. In addition, we are embracing the ‘ecosystem’ mindset that powers global commerce – recognising that our role is no longer just about supporting clients, but also supporting clients’ clients.

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