by Paula da Silva, Deputy Head of Transaction Banking & Head of Working Capital Management, Merchant Banking, SEB
When I think about the future of banking, I feel encouraged. No matter the area – retail banking or corporate transaction banking – it’s easy to see giant leaps forward ahead that will both change the view of banking and make banks as intermediaries between lenders and investors all the more important. I see three key ways to disrupt rather than be disrupted.
Huge advances have been made in digital banking, yet it’s only the beginning. Many talk about Know Your Customer, or KYC. But I think in terms of KYCB: Know Your Customer’s Business. When you grasp customer needs, you can meet those needs digitally.