Harnessing Innovation for Clients

An Executive Interview with Andrew England, Head of Transaction Banking, Lloyds Bank Commercial Banking

In the first edition of 2014, Helen Sanders, Editor, talks to Andrew England, Head of Transaction Banking, Lloyds Bank Commercial Banking about the trends and challenges in transaction banking, and how these are likely to evolve in the future.

What changes in transaction banking have you seen over the past year or two?

Banks are thinking more about what they do for their clients and how they focus their investment to meet client priorities. This involves a deeper dialogue to understand more fully clients’ needs, constraints and strategic vision. In practical terms, banks are motivated to deliver a broader suite of capabilities, not simply in areas such as trade and cash, but solutions that meet core lending needs and short-term access to finance.

At Lloyds Bank, we have recognised and responded to clients’ evolving needs. Initially following the crisis, clients prioritised security and liquidity, but as market stability is slowly being restored, considerations such as yield and cost are becoming more relevant. Supply chain finance (SCF) continues to play an important role, and treasurers are becoming more aware of its potential to support small and medium-sized suppliers as well as improving their own working capital position. Data journeys and the ability to visualise these, as well as key trends, has been a hotspot for us in recent times. We are continuing to invest in evolutionary technology that helps understand clients’ challenges and helps them ask the right questions.

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